Your Job

As a key member of our customer service team, you will serve as the primary point of contact for a significant portion of our account base. Your role is vital in delivering World Class Service by managing relationships, resolving customer issues, and helping drive business growth through exceptional support and communication.

Our Team

Our team works collaboratively with sales, engineering, production, materials and marketing to ensure seamless customer experiences and continuous revenue growth.

What You Will Do

• Serve as the primary contact for medium to large sized customers, fostering strong and lasting relationships

• This position will manage Key International Customers along with assisting the AIL (UK facility) with pass thru orders, processing AIL materials and components orders and other responsibilities

• In addition, the position will manage our Molex International Distributors

• Identify opportunities to enhance business partnerships and increase sales potential

• Assist customers with inquiries regarding product applications, pricing, credit terms, and availability, coordinating with engineering and production teams for technical support

• Provide accurate and timely pricing, including quantity discounts within established guidelines

• Enter new customer data, sales information, and customer orders with precision

• Estimate delivery dates accurately based on production, materials, and scheduling information

• Investigate and resolve customer issues related to deliveries, warranties, replacements, and adjustments

• Maintain clear and regular communication with outside sales, marketing, and management regarding customer developments

• Monitor open orders, change orders, and expedite requests to proactively address potential problems

• Support sales and service efforts with minimal clerical duties as needed

Who You Are (Basic Qualifications)

• Completion of a two-year Associate’s or vocational degree, or equivalent education/experience combination

• 3 to 5 years of relevant customer service or account management experience

• Strong interpersonal skills with the ability to exercise tact, diplomacy, and good judgment with internal and external customers

• Excellent analytical skills and attention to detail

• Problem-solving ability in dynamic situations with limited standardization

• Proficient in interpreting instructions presented in written, oral, diagrammatic, or schedule form

What Will Put You Ahead

• Experience working in a manufacturing or technical product environment

• Familiarity with CRM or ERP systems for customer order and data management; Glovia and Oracle software experience would be beneficial

• Knowledge of connector products or related technical applications

• Strong communication skills with cross-functional teams

• Ability to manage multiple priorities in a fast-paced environment

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a leader in aerospace and defense electronics, AirBorn, a Molex company, is a leader committed to engineering and

manufacturing excellence.With a legacy of over six decades, we take pride in our team of passionate and skilled professionals who play a pivotal role in developing and manufacturing mission-critical products. Our cutting-edge solutions are not only found on Mars, in fighter jets, submarines, and in the far reaches of space. We understand the mission critical environments in which our products operate, and our commitment to excellence drives us to ensure their unwavering reliability. Whether you are a seasoned industry expert or have fresh talent seeking to soar in your career, we invite you to embark on a journey of creativity, growth, and achievement with us.

Discover how your talents can take flight and make an impactful contribution to our mission-critical endeavors at AirBorn

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).