Vice-President, Quality.

Position Summary:

The Vice President of Quality will develop, implement, and periodically evaluate all quality programs to ensure the organizations production operations, from raw materials to finished products, meet the quality, integrity, and efficiency standards set by the organization and ensuring that all company policies are followed.

Essential Duties and Responsibilities:

• Evaluate production operations from a strategic level to ensure that products meet quality, integrity, functionality, and other specifications and requirements. Participate and lead teams in supporting quality disciplines, decisions, and practices.
• Collaborate with management and senior staff across production departments and roles to draft acceptable quality standards.
• Lead and manage external QA/RA audits to establish and maintain quality certification including but not limited to ISO9001/ISO14001, IATF16949, and others as dictated by global expansion.
• Oversee complaint process and assure proper documentation through closure. Work with quality and customer service team to ensure documentation is complete and investigations are closed. Prepare and present trending reports for product complaints.
• Identify, document, and assure proper and timely execution of Corrective Action, Preventive Actions for internal and external processes; Participate in the investigation, resolution and prevention of product and process non-conformances.
• Review, improve, and oversee SOP's to ensure proper labeling procedures, product tracking, and traceability.
• Work with various contract manufacturers, distribution, suppliers, and other key contacts to assure quality of incoming product. Coordinate with various departments to initiate, track, and close vendor repair, credit cases, and supplier investigation requests.
• Support a culture of accountability - being accountable for our work related actions; supporting and fostering a positive work environment
• Contribute to team effort by driving related results as needed

Minimum Qualifications (Knowledge, Skills and Abilities):

Experience/Education:

• Bachelor’s Degree preferred – Business or related field.
• 7-10+ years in manufacturing environment
• Experience as Quality Auditor
• Experience with Lean Manufacturing and Supply Chain Management
• Experience with supplier development/management
• Solid background in Root Cause Analysis

Knowledge/Skills/Abilities:

• Excellent interpersonal and communication skills
• Ability to quickly learn software systems used in operations/material control
• Proficient in Microsoft Excel and Word
• Excellent organizational skills
• Working knowledge of business financials.
• Excellent communicator – high level of emotional intelligence required.
• Demonstrate judgement, tact, and diplomacy in dealing with internal and external Customers.
• Self-motivated, enthusiastic style of leadership.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Working Conditions/Hours:

Full time/Salaried

Physical Demands – Office

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is required to stand; walk; sit; reach with hands and arms and pull/push; climb or balance; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 50 pounds without assistance. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus

Work Environment – Office

Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and a shop environment, with exposure to high noise levels from operating machines, physical hazards from moving equipment and machine parts, nuisance dust, and skin exposure to ink and chemicals used to run/maintain machines