It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

AMI Analyst – Advanced Metering Infrastructure (AMI) Headend System and Meter Data Management (MDM) Administrator.

Under general supervision of the Senior AMI Analyst, the AMI Analyst participates in the planning, management and administration of AMI Headend Software and MDM. Ensure the data from all AMI head-end systems and MDM(s) is ready for Utility Billing and other downline system consumption. Maintains the read performance of the Advanced Metering Infrastructure (AMI) systems, ensuring the integrity, reliability, accuracy, and availability of meter data are always maintained. Troubleshoot issues to provide for optimum system performance. Collaborate with outside vendors and data users across the Utility to ensure utility billing accuracy. Participates in the transformation of business needs into technical requirements.

Applicants must submit a cover letter & resume.

This position is not eligible for telecommuting.

ESSENTIAL FUNCTIONS:

• Monitor and maintain optimum AMI system performance based on:

  • Network performance, endpoint data, trends, network mapping, and identification of other potential AMI network bottlenecks.

  • AMI head-end system Meter health alarms, warnings, and reports, and cross reference with Outage Management and Customer Care and Billing (CC&B) activity. Compose database/spreadsheets and track the progress of metrology alarm statuses.

  • WAN communication reports for orphans and non-communicative meters, as well as non-communicative network devices.

• Create the necessary field activities in CC&B or other assignment recommendations based on alarms, warnings, and report analysis for Metering, and Power Quality.

• Liaise with OT, IT Network team, AMI vendor support, and various internal teams to implement on-going improvements to the AMI network. Actively participate in weekly vendor support calls relative to on-going issues and opportunities for improvement within the AMI network.

• Tracks and utilizes network performance data and metrics to make continuous improvement recommendations, create field activities and assignments for various Field Technicians, and liaise with internal and external vendors, partners, and stakeholders.

• Create and maintain multiple network reports, metrics and dashboards. Facilitate on-going operational communications used by various audiences, including AMI Metering, Customer Care, and Engineering Team members. Provide actionable information and describe the current state of AMI Network performance.

• Assist with review and implementation of various automation, integration and business process improvement opportunities related to AMI head-end systems, Meter Data Management systems, AMI endpoint maintenance, and configuration templates.

• Assist the AMI Supervisor with the coordination of various hardware, software, and firmware deployments related to the AMI network and AMI endpoints.

• Coordinate with IT and OT personnel to ensure AMI integrations with Meter Data Management, Outage Management and Customer Care Billing (CC&B) are fully functional.

• Assist in the performance of studies and regression testing to determine the applicability and adaptation of network hardware, software, and firmware products or releases.

• Maintain site information in AMI head-end system and/or CIS. Assist Billing department in the reconciliation of meter inventory between CIS, physical inventory, and AMI head-end systems.

• Work with OT and IT Network personnel to ensure fiber and network availability.

• Work with internal and external customers associated with planned and unplanned AMI system disruptions to minimize impacts to operational areas and customer-facing products/services. *

• Work with Customer Care to ensure billing data transfers from AMI head-end and Meter Data Management System to ensure accurate and timely billing.

• Represent Georgetown Utility interests when attending software vendor conferences, user forums, and other events that relate to AMI software and operational technologies.

• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education, Training and Experience

Associate degree from an accredited college or university with major course work in Engineering, Business/ Information Systems, Public administration, Math, Computer Science or related field. Or a combination of Seven (7) years of experience in Advanced Metering infrastructure systems, electric utility or related fields.

Preferred Qualifications:

• Experience working with AMI and metering applications.

• Utility billing experience

• Alarms, warnings, and data associated with AMI devices, networks and instrumentation.

• Meter configurations (functional programming, firmware, and CIS setup)

• Headend configurations (AMI hardware/software/firmware release notes)

• Experience managing projects from planning to completion under limited guidance

• Proficiency with Microsoft Word, Excel, and Outlook.

​

Knowledge, Skills and Abilities:

• Basic Utility Service(s), system construction and design.

• Data network infrastructure

• Billing practices and the principles of revenue collection

• Applicable software and emerging trends in automated metering infrastructure

• Geographic Information System (GIS)

• Methods and techniques of user relations and data gathering

• Federal, state and local regulations applicable to utility projects

• Principles of supervision, training and evaluation

• Project management and scheduling

• City policies and procedures (Personnel, Safety and Purchasing)

• National Codes relevant to Utility standards

• High school-level math (algebra, geometry, and trigonometry), physics, etc., relevant to electric utility distribution design

• Budget preparation and oversight

• Problem solving and decision making

• Coordinating resources

• Delivering presentations

• Analyzing complex data

• Ability to handle multiple projects simultaneously

• Establishing and maintaining effective working relationships

• Time management and multi-task functions

• Reading blueprints, specifications, warning label, etc.

• Applying City of Georgetown Electric Criteria to various customer situations

• Communicate clearly and effectively, both orally and in writing

• Perform root cause analysis and troubleshoot issues through collaborative efforts

• Work in a team-oriented atmosphere with the expectation that tasks be completed by working across organizational lines

• Set priorities, multitask, and work efficiently under pressure

• Delegate, motivate and evaluate the work of subordinates

• Set goals and communicate expectations

• Work with various departments, legal counsel and outside professional partners

• Coordinate internal and external resources in support of the successful completion of project timelines.

LICENSES AND CERTIFICATION REQUIREMENTS

Valid Class "C" Texas driver’s license required. Out-of-state license holders must have a valid license and provide a three (3) year driving history.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, use of foot controls. Temperature extremes from weather and engines; Energized electric facilities; occasional dogs and insects.

Hiring Range: $42.09 - $52.72, hourly.

#LoveWhereYouWork! Check out the benefits of working with us here.

Regular-Full time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!