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Operates, monitors, and controls the AMI system and related peripheral equipment. Reviews processes, edits and scrubs data to proactively resolve potential customer billing issues and problems by analyzing and interpreting consumption and reading data before the bill is generated.

Applicants should submit a cover letter and resume.

ESSENTIAL FUNCTIONS:

• Operates and maintains a general working knowledge of the five operational systems within the Advanced Metering Infrastructure (AMI) Process.

• Collects and imports daily reads, reviews and analyzes data; runs system reports and daily scripts.

• Coordinates with proper departments to verify and resolve data issues.

• Transfers weekly AMI reading data to the Customer Information System (CIS) billing module.

• Prepares and processes data to load into the Mobile Collector for reads not received through the AMI system; processes read data from Mobile Collector into CIS.

• Runs billing edits, analyzes and corrects anomalies on accounts; initiates credit and debit adjustments for billing discrepancies.

• Verifies and corrects rate tables.

• Coordinates, posts and reconciles payments for bank deposits, posts deposits.

• Maintains, reviews, and audits utility rate master accounts.

• Reviews and maintains special rate options.

• Generates, reviews and posts bill files, uploads files to third-party processor.

• Manages past due process for past due accounts; pursues the collection of bad debt balances on inactive utility accounts.

• Processes and manages utility accounts that have filed for bankruptcy.

• Manages the Hot Check process for the City.

• Tracks and maintains by billing cycle the status of active utility accounts with past due balances.

• Processes late notices to alert customers of their status; coordinates with Technical Services to disconnect utilities at locations that do not follow through with prearranged payment due dates.

• Analyzes and interprets consumption and reading data from the meter edits before the bill is generated; resolves meter edits and impacts to account billings.

• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education, Training and Experience Guidelines

Associate's degree from an accredited college or university. Four (4) years of full-time work experience in data entry, billing, and meter reading technology. Two (2) years of the required experience must have included public contact experience. OR Any combination of experience, education, and/or training that provides the required knowledge, skills, and abilities.

One (1) additional year of the required experience may be substituted for 30 semester hours (one year) of the required education, with a maximum substitution of two (2) years.

Knowledge of:

• Applicable City ordinances, policies, and procedures.

• Customer service practices and principles.

• Basic generally accepted accounting principles.

Skill in:

• Using a computer and various software programs.

• Performing data entry with diligent attention to detail.

• Operating a 10-key calculator by touch.

• Understanding and executing oral and written instructions.

• Establishing and maintaining effective working relationships.

• Making professional judgments and decisions on customer accounts and issues.

• Reading customer letters, memos, manuals, educational and leadership materials, and analyzing data and reports.

• Writing various correspondence.

• Performing utility bill calculations and general mathematical calculations.

• Interpreting meter readings for customers; analyzing data.

• Solving problems and resolving issues and concerns.

LICENSES AND CERTIFICATION REQUIREMENTS

Valid Class "C" Texas driver’s license required. Out-of-state license holders must have a valid license and provide a three-year driving history.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Standing, walking, sitting, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, vision, hearing, talking, crouching, bending, use of foot controls

Hiring Range: $23.44 - $29.36, hourly.

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Regular-Full time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!