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Under general supervision, the Water Key Accounts Program Manager serves as the primary liaison with key account customers and monitors the performance of key accounts. The position is responsible for identifying, developing, and implementing partnerships and opportunities with key accounts on business operations, account services, rates, contracts, and emergency management communications.

Applicants are required to attach a resume and cover letter

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Duties:

• Implement the City of Georgetown Water Utility’s Key Account Program

• Perform account management processes related to key accounts ensuring high customer satisfaction

• Implement document management systems for agreements, customer interaction, and compliance documents

• Maintain and audit key account data within the Customer Information System

• Implement critical service management processes to ensure continuity of service to critical customers

• Work with internal and external teams to coordinate key-account-related work planning and scheduling

• Create and configure water and wastewater key accounts

• Review and participate in approvals of key account permitting processes

• Serve as a single point of contact for key account customers to resolve billing and service issues

• Support key account contract negotiation and record keeping

• Ensure compliance with contractual requirements pertaining to key accounts

• Review and analyze key account data to ensure billing accuracy

• Monitor accounts receivable for key accounts to ensure timely payment and identify discrepancies

• Prepare and present financial performance reports

• Support rate design, fee schedules, and charges pertaining to key accounts

• Participate in Development Utility Service Agreement planning meetings

• Participate in engineering and construction planning meetings

• Assist regulatory and conservation teams with program compliance for key account customers

• Other duties as assigned.

Knowledge:

• Water, wastewater, and reuse utility design, construction, operations, emergency processes, metering, and billing

• State and local procurement regulations and practices

• Budget and accounting principles

• Microsoft Dynamics 365

• Itineris UMAX Customer Information System

Skills:

• Project management

• Relationship management

• Professional writing

• Microsoft Office Suite

• SQL for sophisticated users

MINIMUM QUALIFICATIONS:

Education, Training, and Experience Guidelines

• Bachelor’s degree from an accredited college or university with major coursework in finance, accounting, public administration, or a related field

• Directly related experience may substitute for education requirements

Preferred Qualifications

• One (1) year of water utility experience in the areas of billing operations or permitting

• Three (3) years of relevant experience in accounting, business management, or procurement

• One (1) year of Project management or administrative support experience

LICENSES AND CERTIFICATION REQUIREMENTS

Valid Class "C" Texas driver’s license required. Out-of-state license holders must have a valid license and provide a three-year driving history. ​

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, and use of foot controls.

Hiring Range: $87,539.92 - $109,657.60, annually.

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Regular-Full time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!