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Supervises safety and security services for the Library patrons and employees, facilitating a safe and welcoming Library facility

Applicants are required to attach a resume and cover letter.

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Collaborates with leadership team to deliver high quality library services to patrons with an emphasis on safety and security.

• Takes lead in developing, documenting, and managing safety policies and procedures and a safety training program for library staff.

• Recommends for hire, supervises, and develops staff through review of performance data, conferences, counseling, training, and evaluation of performance.

• Coordinates and manages presence and activities of scheduled Library security personnel in the Library and around the building.

• Circulates public service areas inside the Library and around the building, monitoring for safety and security throughout the Library.

• Provides direction and facilitates training to Library staff regarding Nonviolent Crisis Intervention and other safety protocols.

• Reviews safety activity and incident reports for the department; makes recommendations for further action to Library Director and Assistant Director.

• Acts as a steward of the Library by referring customers to other library staff and sources of information in response to customer service requests.

• Educates patrons on library safety and behavioral rules and regulations

• Escorts disruptive patrons from the Library premises, contacting police when necessary. Manages information about behavior incidents, response, and escalation and communicates necessary information with other Library staff.

• Meets and provides law enforcement agencies and first responders access to secured areas as needed.

• Provides regular reports to management regarding activities, incidents, and necessary action or training identified during or after incidents.

• Works to ensure appropriate shift coverage, attend training, meetings, and/or other activities, as needed, to meet the needs of the Library and the workgroup. Schedule may fluctuate to meet needs.

• Other duties as assigned

MINIMUM QUALIFICATIONS:

Education, training, and Experience Guidelines

High School diploma or equivalent plus three (3) years of progressively responsible experience in a field related to the job.

Preferred Skills:

• Lead or supervisory experience.

• Experience with Crisis Prevention Institute (CPI) Training and/or CPI Certification.

Knowledge of:

• Federal, state, and local laws and ordinances

• City and Library practice, policies, and procedures

• Principles and practices of high-quality public library service

• Common health and safety concerns in public spaces

• Basic understanding of common health disorders that may affect behaviors; ability to recognize and respond appropriately to aberrant behavior patterns.

• Supervisory, management, and leadership principles and practices.

• Nonviolent Crisis Intervention and CPI methodologies

Skill in:

• Establishing and maintaining effective working relationships.

• Communicating effectively, both orally and in writing.

• Planning and implementing departmental procedures and objectives.

• Effectively supervising and delegating duties to assigned staff.

• Evaluating, interpreting, and analyzing day-to-day operations; formulating effective, proactive solutions to identified problems.

• Resolving patron complaints and concerns.

• Interacting and communicating with people of all ages.

• Using computers and related equipment, hardware, and software.

LICENSES AND CERTIFICATION REQUIREMENTS

• Valid Class "C" Texas driver’s license required. Out-of-state license holders must have a valid license and provide a three-year driving history. ​

• CPR/AED/First Aid and Mental Health First Aid within six (6) months of hire

• CPI Certification, preferred.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Standing, Walking, Sitting, Fine Dexterity, Bending, Climbing, Crouching, Vision, Hearing, and Talking. Limited outdoor work in hot, cold and/or wet weather conditions.

Hiring Range: $20.24 - $25.36, hourly.

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Regular-Full time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!