Server Repair Technician

Total Site Solutions (TSS), Round Rock, TX., seeks a results-driven and dynamic Server Repair Technician to join our innovative team. In this role, you'll be at the forefront of ensuring our partners' servers are expertly diagnosed, repaired, and customized to meet their exact needs. You'll have the opportunity to collaborate closely with partners, ensuring every server build is flawless and fully operational before reaching its final destination. Your expertise will be critical in maintaining our reputation for excellence, as you'll ensure that each server is configured to the highest standards before deployment. Additionally, you'll be the go-to expert for on-site repairs, traveling to customer locations to resolve issues swiftly and effectively, ensuring that our servers continue to meet the high standards of both TSS and our valued customers. This role offers opportunities for travel and hands-on problem-solving that will make a real impact in the world of server technology. Your work will directly contribute to the smooth operation of our partners' businesses and the satisfaction of our customers. By joining our team, you'll be part of a collaborative environment where your contributions are valued, and you'll have the chance to grow your skills alongside some of the best in the industry. If you are a tech enthusiast and excel at what you do, consider joining our team at TSS!

About TSS:

TSS designs, deploys, equips, and manages data centers and other technology environments for enterprise companies, colocation providers, and technology company partners. We encourage initiative, creativity, and innovation, and there is plenty of room to grow with TSS as we expand our team and service offerings.

Vision:

To be the most trusted AI and high-performance computing data center services and integration provider in the market.

Mission:

TSS delivers complex technology solutions fueled by continuous improvement and expertise. Our responsive team ensures reliability, flexibility, and scalability, forging trusted partnerships through superior service and execution.

Responsibilities

• Diagnose and repair hardware and software issues in servers within the TSS facility, ensuring all builds meet partner specifications.
• Perform thorough testing of servers to confirm functionality and compliance with customer requirements.
• Collaborate with TSS partners to understand specific build requirements and address any concerns during the build process.
• Document repair processes, test results, and any modifications to server builds.
• Travel to third-party customer sites to troubleshoot and resolve server issues that arise after deployment.
• Provide on-site and remote technical support to third-party customers as needed.
• Ensure that all repairs and modifications are completed on time to minimize downtime for the end customer.
• Maintain up-to-date knowledge of server technologies and repair techniques to improve service quality continuously.

Skills

• Extensive experience with server hardware, including motherboards, processors, memory, and storage components.
• Proficiency in diagnosing and repairing hardware and software issues in server environments.
• Strong understanding of operating systems (Windows Server, Linux) and their configurations.
• Troubleshooting software and hardware problems.
• Ability to work independently and manage multiple repair tasks simultaneously.
• Excellent communication skills for interfacing with TSS partners and third-party customers.
• Ability to work shifts, including overtime/nights.
• Ability to lift >50lbs.

Qualifications

• Typically, the position requires 3+ years of experience in server repair and maintenance, with a focus on customized builds for specific customer needs.
• An associate or bachelor’s degree in electrical engineering, information technology, computer science, or a related field is preferred.
• Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Windows Server Specialist, Red Hat Certified System Administrator) are highly desirable.
• Specific manufacturers' certifications as required (e.g., EMC, Dell, Cisco, Microsoft, Apple).
• A+ certification (a plus).
• Experience in customer-facing roles.
• Willingness to travel to customer sites and be on call for urgent repair and troubleshooting needs.

Why Join Our Team

Unlock your full potential and join TSS, a workplace that values your well-being. TSS offers a competitive salary, bonuses, and a rich medical benefits program, including health, dental, vision, life insurance, 401K match, and short/long-term disability, all of which will help you thrive both personally and professionally. At TSS, we are dedicated to creating a supportive, collaborative, and uplifting environment that empowers you to achieve your goals.